LucidBio Laboratories respects the privacy of the researchers and institutions who access our catalog. This policy describes what information we collect and how it is handled.
When you create an account or place a request, we collect the information necessary to process and fulfill it — including name, research or shipping address, email, and account credentials. Payment information is processed securely through our payment provider and is not stored on our servers.
Connections are secured with SSL encryption. Account credentials are stored using industry-standard hashing. We do not sell or rent researcher information to third parties.
We use cookies and similar browser storage to keep you signed in, remember the compounds in your selection between visits, and understand general site traffic. Essential cookies are required for the site and checkout to function. You can decline non-essential cookies through the consent banner shown on your first visit, and you may clear stored cookies at any time through your browser settings. Declining non-essential cookies will not prevent you from browsing the catalog or accessing documentation.
You may opt out of non-essential communications at any time. Transactional messages related to an active request will still be sent.